SAM
<sop-smc:commonLabel>Frequently Asked Questions</sop-smc:commonLabel>
Frequently Asked Questions.
FAQ

Find answers to your questions.

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What is SAM?

SAM started as a kiosk to bring our services closer so that you can pay bills, fines, top-ups, buy stamps, weigh your packages, and more even beyond the operating hours of our Post Offices. Today SAM extends beyond kiosk into multi-channels (kiosks, web and mobile) to bring our services even closer and more accessible to you anytime and anywhere.

Where are SAM kiosks located?

Our SAM kiosks are strategically located around the island. You can find SAM kiosks at HDB heartlands, MRT stations, shopping malls as well as selected private condominiums. Locate a SAM kiosk

Why do I need a SAM account to use SAM web or SAM mobile?

Your SAM account allows you to make full use of the additional features available on SAM web and mobile. With a registered account, you can store and retrieve preferred modes of payment to facilitate your payments without having to re-enter the details again during payments. You can also access all payment transaction history and view receipts on-demand and more. Your SAM account also comes with your very own personal digital mailbox that allows you to embrace the future of mail. Learn more about your SAM account

How can I sign up for my SAM account?

You can sign up for your SAM account through the Sign Up page on SAM web. You can also download and sign up through SAM mobile.

I can't remember my SingPost ID or password.

You can submit a request to retrieve your SingPost ID or reset your account password through SAM web or SAM mobile.


  On SAM web

  1. Visit the I can't access my account page.
  2. Follow the on-screen instruction to provide the necessary account identification details.
  3. Select whether you want to 'Reset my Password' or 'Retrieve my SingPost ID' and tap on 'Submit' to proceed.

  On SAM mobile

  1. Visit the login screen. Tap on I can't access my account option.
  2. Follow the on-screen instruction to provide the necessary account identification details.
  3. Select whether you want to 'Reset my Password' or 'Retrieve my SingPost ID' and tap on 'Submit' to proceed.

How can I make payments on SAM?

You can now make payments on SAM across multi-channels (Kiosk, Web and Mobile).
Learn more about SAM Learn more about payments on SAM


  On SAM kiosk

  1. Locate a nearby kiosk to proceed with your payments.
  2. Scan your bill or follow the on-screen instruction to locate the desired service.
  3. Provide the necessary payment details and proceed to make your payment.

  On SAM web

  1. Login to your SAM account and go to Payments.
  2. Find the biller logo and select the service you would like to make payment.
  3. Provide the necessary payment details and click on 'Submit' to proceed with payment.

  On SAM mobile

  1. Access your SAM mobile app and go to Payments module.
  2. Find the biller logo, tap to view and select the service you would like to make payment.
  3. Provide the necessary payment details and tap on 'Done' to proceed with payment.

How can I check on the status of my payments made on SAM web and mobile?

  On SAM web

  1. Login to your SAM account and go to Payment History to check on your latest payment status.
  2. You will also be able to generate and view receipts on-demand for successful transactions.

  On SAM mobile

  1. Access your SAM mobile app and go to Payments module then select the Payment History tab.
  2. You will also be able to generate and view receipts on-demand for successful transactions.
In addition, for payments made on SAM web and mobile, you will also be notified on your latest payment status through email.

What are the modes of payment supported?

  On SAM kiosk

  1. SAM kiosk supports NETS and NETS FlashPay modes of payment.

  On SAM web and mobile

  SAM web and mobile support multiple modes of payment including

  1. VISA, MasterCard, AMEX credit/debit cards
  2. eNETS Debit
  3. GIRO-On-Demand
However, depending on the requirements of billers they may not support all available modes. The modes of payment supported by each biller will be listed in the payment page for respective services.

What are the requirements for making payments using credit card?

To make payments using credit card as the mode of payment, you will need to have a personal credit card issued by any of the local banks.

During the payment process, you will be required to provide your card security code (commonly known as CVV) that is found on the card. You may also be required to perform 2nd factor authentication (2FA) by respective issuing bank.

Depending on the requirements of the card issuing bank, 2FA can be in the form of One-Time Password (OTP) sent to your registered mobile number or generated through bank's security token.

What are the requirements for making payments using eNets debit?

To make payments using eNets debit mode of payment, you will need to have a valid Internet Banking (IB) account with the following banks: Citibank, DBS/POSB, OCBC, Standard Chartered Bank or UOB.

During the payment process, you will be required to login to your IB account. You will also be required to perform 2nd factor authentication (2FA) which can be in the form of One-Time Password (OTP) sent to your registered mobile number or generated through the bank's security token depending on requirements and arrangements you have made with your bank.

Do note that as part of the requirements of eNets mode pf payment, please ensure that you disable pop-up blocker on your browsers when making payments through SAM web.

To find our more about eNets debit, click here.

What is GIRO-On-Demand?

GIRO-On-Demand is a direct debit mode of payment similar to the common GIRO service but with better control.

With the current GIRO service, after you have setup the initial instruction, your payment will be processed automatically and recurring on the pre-defined day of the month without your intervention.

On the other hand, GIRO-On-Demand offers you better control as the payment is non-recurring and will only take place when you initiate the deduction each time you need to make payment in SAM web or mobile.

What are the requirements for making payments with GIRO-On-Demand?

You will have to first submit an application form to your bank of choice to nominate your preferred bank account to be linked to the GIRO-On-Demand account. The GIRO-On-Demand Application form will also authorize SingPost to instruct your bank to process the payment request for your selected bills when you select GIRO-On-Demand as the mode of payment.

How do I apply for a GIRO-On-Demand account?

To apply for GIRO-On-Demand account, simply follow these steps:

  1. Download the application form. (Download now)
  2. Print out the form and complete section. Please note that you can only nominate a savings bank account to be linked to your GIRO-ON-Demand account.
  3. Post the completed form to:
    Digital Services
    10 Eunos Road 8, #07-31
    Singapore Post Centre
    Singapore 408600

The form will then be forwarded to your bank for approval. The bank will typically take approximately 3 weeks to process your application. Upon the bank's approval, you will be notified through your registered email address and you can start paying your bills through SAM using GIRO-On-Demand as the mode of payment.

How do I change my nominated bank account for GIRO-On-Demand?

You will have to write in to your bank and request for the termination of your existing GIRO-On-Demand account. Then you will have to submit a new GIRO-On-Demand application form to nominate the new bank account.

What is the maintenance period for SAM web and mobile?

Our daily maintenance starts from 11.20 PM to 12.05 AM (next day). During this period of time, our online payment service will not be available.

However, other features of the services are still available and you will still be able to access your digital postal mail, payment history and more.